Book Your Mystery Shop

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A mystery shop is when an independent person (like Busy Bee Buddy!) visits your business posing as a regular customer. The goal is to assess how your team performs in real situations ~ without them knowing they’re being observed.

💬 Unbiased feedback:

You get honest, real-world insights into how your customers are actually treated - not just what staff say they do.

🧭 Check the sales process:

See whether your team follows the right steps - greeting, questioning, recommending, closing a sale, etc.

⭐ Measure customer service quality:

Find out how friendly, helpful, and knowledgeable your staff are.

🔍 Spot training needs:

Identify gaps or inconsistencies across staff or locations so you can provide focused coaching.

📊 Track performance over time:

Repeat visits can show improvement and help motivate your team.

💼 Protect your brand reputation:

You’ll know exactly what customers experience before any negative reviews appear online.

Our Mystery Shopping service starts from £35 per visit. Prices may vary depending on your location and specific requirements.

• Visit completed by an independent Mystery Shopper
• GPS-tracked visit for verified attendance
• Followed store brief and objective observations
• Detailed feedback report within 24 hours
• Insights on customer service, sales process, and presentation

You may require an element that is bespoke that is not mentioned above, this can be considered, and will likely be completed.✔️

• Experienced, friendly, and discreet service
• Tailored to your business needs
• Clear reports that help improve team performance and results 
• Affordable and professional

Ready to get started or have questions? Contact us today to schedule a consultation or ask us anything!