Get 20% off your first booking!
Get 20% off your first booking!
A mystery shop is when an independent person (like Busy Bee Buddy!) visits your business posing as a regular customer. The goal is to assess how your team performs in real situations ~ without them knowing they’re being observed.
💬 Unbiased feedback:
You get honest, real-world insights into how your customers are actually treated - not just what staff say they do.
🧭 Check the sales process:
See whether your team follows the right steps - greeting, questioning, recommending, closing a sale, etc.
⭐ Measure customer service quality:
Find out how friendly, helpful, and knowledgeable your staff are.
🔍 Spot training needs:
Identify gaps or inconsistencies across staff or locations so you can provide focused coaching.
📊 Track performance over time:
Repeat visits can show improvement and help motivate your team.
💼 Protect your brand reputation:
You’ll know exactly what customers experience before any negative reviews appear online.
Our Mystery Shopping service starts from £35 per visit. Prices may vary depending on your location and specific requirements.
You may require an element that is bespoke that is not mentioned above, this can be considered, and will likely be completed.✔️
Ready to get started or have questions? Contact us today to schedule a consultation or ask us anything!